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Privacy & Cookie Policy

Privacy Policy​

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Refine Body Clinic (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, book an appointment, or engage with our services.

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1. Information We Collect

We may collect the following types of information:

 
1.1 Personal Information
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Provided directly by you when you:

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  • Make a booking

  • Complete consultation or consent forms

  • Enquire via our website or social media

  • Communicate with us via email, phone, or messaging platforms

 

This may include:

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  • Full name

  • Contact details (phone, email, address)

  • Date of birth

  • Medical history relevant to your treatment

  • Payment and billing details

 
1.2 Website & Usage Data
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Collected automatically when you use our website, including:

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  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our site

 
1.3 Images & Media
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With your consent, we may collect:

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  • Treatment-related photos

  • Progress photos

  • Testimonials or video content

 
2. How We Use Your Information

 

We use your information to:

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  • Provide treatments and services

  • Manage appointments and communication

  • Maintain accurate medical and client records

  • Process payments

  • Improve our website and services

  • Send updates, confirmations, or promotional material (only with consent)

  • Comply with legal and regulatory requirements

 
3. Image Use & Social Media Consent

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  • We will only share identifiable images (face included) on social platforms with your written consent.

  • Non-identifiable before/after photos may be used for education or marketing unless you opt out.

  • You can withdraw consent at any time by contacting us at [your clinic email].

 
4. How We Store & Protect Your Data

 

We take reasonable steps to protect your information from loss, misuse, or unauthorised access, including:

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  • Secure password-protected systems

  • Encrypted storage platforms

  • Restricted staff access

  • Secure networks and SSL website encryption

 
5. Sharing Your Information

 

We do not sell or rent your personal data. We may share information only with:

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  • Payment processors

  • Secure booking or medical record platforms

  • Legal or regulatory authorities if required

  • Third-party service providers necessary for clinic operations

 

All third-party providers adhere to strict confidentiality and data-protection standards.

 
6. Retention of Personal Data

 

We retain your information only for as long as needed to:

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  • Provide services

  • Maintain medical and legal compliance

  • Support record-keeping requirements

 

You may request deletion of your data unless legal obligations require us to retain it.

 
7. Your Rights

 

You have the right to:

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  • Access personal information we hold

  • Request corrections or updates

  • Withdraw consent for marketing or image use

  • Request deletion of your personal information (within legal limits)

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8. Changes to This Policy

 

We may occasionally update this Privacy Policy. Updates will be posted on this page with a revised “last updated” date.

 
9. Contact Us

If you have any questions regarding this Privacy Policy, please contact Refine Body Clinic.
 

Cookie Policy​

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This Cookie Policy explains how Refine Body Clinic uses cookies and similar technologies when you visit our website.

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1. What Are Cookies?

 

Cookies are small data files stored on your device when you visit a website. They help websites function properly and enhance the user experience.

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2. Types of Cookies We Use
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2.1 Essential Cookies

 

Required for the site to function such as accessing secure areas or making bookings.

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2.2 Performance & Analytics Cookies

 

Help us understand how visitors use the website (e.g., Google Analytics).


These cookies track:

  • Page visits

  • Time spent on site

  • Browser and device information

 
2.3 Functionality Cookies

 

Enable enhanced features such as remembering preferences or improving browsing experience.

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2.4 Marketing & Social Media Cookies

 

Used for:

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  • Personalised ads

  • Tracking conversions

  • Integrating social media features (Instagram, Facebook, etc.)

You can opt out of these through your browser settings.

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3. How We Use Cookies

 

Cookies help us to:

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  • Improve website functionality and performance

  • Personalise your experience

  • Analyse site traffic

  • Provide relevant marketing and content

 
4. Managing Cookies

 

You can disable or delete cookies through your browser settings.
Please note: Disabling essential cookies may affect website functionality, including the ability to make bookings.

 
5. Third Party Cookies

 

Some cookies come from third parties such as:

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  • Google Analytics

  • Social media platforms (Meta, Instagram, TikTok)

  • Embedded booking or payment tools

 

We do not control how these third parties use their cookies.

 
6. Updates to This Policy
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We may update this Cookie Policy periodically. Updates will appear on this page.

 
7. Contact
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For questions about our Cookie Policy, contact Refine Body Clinic

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